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PrivatePT Qomunal Media Pratama (Qomunal)
Qomu.AI — Business AI Platform
LLM-powered business assistant platform: multi-channel chatbot, RAG knowledge base, and CS/CRM workflow automation. Focused on fast responses, answers grounded in company data, and easy-to-plug integrations.
The problem
Support teams were overwhelmed by repetitive questions across many channels, while generic chatbots made things worse by inventing answers.
How I approached it
Built a RAG knowledge base so every answer is grounded in the company's own documents, then unified it into a single cross-channel workflow.
Stack
Proprietary work — stack details under NDA